The United States is supposed to offer economic opportunity to everyone. So why are so many people left out in the cold? Globalization and technological change have ravaged the workforce. Hostile immigration policies actually keep Americans from getting jobs. Our education system is deeply unequal, denying opportunity to millions right from the start. Still, we can't seem to break from the status quo.
In Common Sense, Joel Greenblatt offers an investor's perspective on building an economy that truly works for everyone. With dry and self-deprecating wit, he makes a lively and provocative case for disruptive new approaches - some drawn from personal experience, some from the outside looking in. How do we ensure that all children have an opportunity for a good education? Does getting a college degree have to be a requirement for getting a good job? If we subsidize banks, how do we ensure that the risks and rewards are distributed fairly? Greenblatt shows why expanding an already existing program might help more people than raising the minimum wage, how dramatically increasing immigration would be like giving every American a bonus, and the reason Australia might be the best place to learn about saving for retirement. Not everyone will agree with what Greenblatt has to say - but all of us can benefit from the conversations he aims to start.
Is it possible to take advantage of the benefits of data collection - and mitigate risks - for both companies and customers?
Most consumers are not very skilled at evaluating privacy risks; they're either unable to determine the cost of sharing personal data online or unaware of what they're sharing. (Doesn't everyone scroll down without reading to click "I accept"?) Without much intervention from most federal or state-level governments, companies are on their own to define what qualifies as reasonable use. In today's digital surveillance economy, there are no clear-cut best practices or guidelines. Gathering and using information can help customers - we see that in personalization and autofill of online forms. But companies must act in the best interest of their customers and treat the sensitive information users give them with the ethical care of doctors, lawyers, and financial advisers. The challenges of operating in a digital ecosystem aren't going away. Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.
Success requires more than hard work and good ideas: You need to be able to understand, inspire, and motivate those around you. Emotional Intelligence for the Modern Leader helps you hone your emotional intelligence (EQ) - the ability to be aware of, control, and express your emotions, as well as handle interpersonal relationships empathetically.
Building off proven research, this user-friendly guide teaches you the pillars of high-EQ leadership. Whether it's developing self-awareness or bolstering empathy, discover simple and easy-to-use exercises that you can make use of on your own. You'll even learn about emotionally intelligent leaders and how they've utilized this skill as part of their successes.
Emotional Intelligence for the Modern Leader includes:
From the latest applications of AI to blockchain-enabled business models to 5G networks, the most important technological innovations of the past year are reshaping the present and future of business. What should you and your company be doing now to take advantage of the new opportunities they are creating? The Year in Tech, 2021: The Insights You Need from Harvard Business Review will help you understand today's most essential thinking on these topics, what the latest tech innovations mean for your organization, and how you can use them to compete and win in the new landscape of business.
Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues - blockchain, cybersecurity, AI, and more - each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.
You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas - and prepare you and your company for the future.
Since Selling with Noble Purpose was originally released in 2012, McLeod has spoken to thousands of salespeople and worked with more than 100 companies. The firms who have operationalized Selling with Noble Purpose have grown revenue, improved retention, and beaten formidable competitors to win their markets. The second edition of Selling with Noble Purpose is their story. It draws from the latest data, case studies, and psychological research to prove that Selling with Noble Purpose drives companies' revenue and makes employees happier, and it also explores how the business imperative of "purpose" has changed and transformed companies over the past eight years.
You can't understand humanistic business management unless you understand what humanism is. This book provides a short introduction to the philosophy of humanism and discusses how and why it is being applied to business and why it is so effective when you do so. Humanism helps us prioritize human value as important. It supports positive interpersonal relationships and collaborative and respectful decision-making. Since all businesses are in the business of solving problems, good problem-solving is essential to good business.
Humanism has already transformed many other disciplines including psychology, medicine, nursing, and more. Additionally, humanism is foundational to the practice of human resources, without which businesses cannot operate. It is important for business managers to understand the philosophy fully so they can understand how to not only manage people more effectively, but how to operate their businesses in a way that helps the communities in which they operate. This book will provide the primer they need to create more effective and ethical businesses.
Discover the revolutionary antidote to overload and exhaustion.
Have you tried everything to become more productive - but you're still too busy and stressed? That's because the old approaches to productivity just don't work in today's fast-paced, tech-driven workplaces. What does work? Time management is outdated. Attention management is the solution you need.
Attention management is the most essential skill you need to live a life of choice rather than a life of reaction and distraction. It's a collection of behaviors, including focus, mindfulness, control, presence, flow, and other skills, that will support your success. Productivity speaker, trainer, and author Maura Nevel Thomas shows you how to master attention management with practical strategies that make an immediate impact.
You may never visit the Gettysburg battlefield, but understanding historic lessons from Battle Tested! will have a profound influence on not only your leadership abilities, but also your life, organizations, and career.
In order to be a truly effective leader, it is necessary to learn as much as possible from the examples of history - the disasters as well as the triumphs. At Gettysburg, Union and Confederate commanders faced a series of critical leadership challenges under the enormous stress of combat. The fate of the nation hung in the balance. These leaders each responded in different ways, but the concepts and principles they applied during those traumatic three days contain critical lessons for today's leaders that are both useful and applicable - whether those leaders manage operations at a large corporation, supervise a public institution, lead an athletic team, or govern a state or municipality.
In the 21st century, leadership is the indispensable quantity that separates successful organizations from failures. Successful leaders communicate vision, motivate team members, and inspire trust. One must move both people and the collective organization into the future while, at the same time, dealing with the past. A leader must learn to master the dynamic requirements of decision-making and change.
Emotions can organize cognitive processes or disorganize them, be active or passive, lead to adaptation or maladaptation. Consumers may be conscious of their emotions or may be motivated by unconscious emotions. The emotions in combined form with different intensities have an adaptive significance in consumers' life. Further, the challenges that marketers and researchers face in today's global markets are to understand the expression of the emotions or consumer emotional experience.
The purpose of this book is to emphasize the value of emotions and explore mental behavioral and emotional dimensions that affect consumers of all age groups, societies, and cultures. This book is an excellent reference for students, executives, marketers, researchers, and trainers. It includes the different elements of emotion, evidence of how emotions govern and organize consumer life, and emotion and individual functioning, including psychological disorders and well-being.
High performance expert Paul Rulkens provides the inside advice you need to accelerate your career as a business leader with an engineering background - from building on your unique strengths to achieving big business goals.
How Successful Engineers Become Great Business Leaders is full of thought-provoking insights, practical applications, and pragmatic techniques to help you get everything you can out of everything you have.
You don't have to be ill in order to get better. Whether you're an experienced business executive, corporate manager, or ambitious professional, this book will show you how to apply your specific engineering strengths to: maximize your skill and talent to accelerate your career; grow your business with the least amount of effort; set and achieve ambitious business goals; focus on strategic quitting to raise the performance bar; avoid behaviors that mask your strengths; create a high-performance execution culture; improve your own executive judgment; build long-term client relationships; and develop a blueprint to become an unstoppable goal achiever. The road to business success for leaders with engineering backgrounds is common and predictable, but not always obvious: There is a method to the madness. This unique book will show you how.
Leaders know that their job is to transform their organizations to keep pace with technology and an ever-changing business environment. They also know that they are bound to fail in doing so. But this discouraging prospect is not because they won't be able to solve a technological or strategic problem. Leaders will fail because of intractable human responses associated with change - responses such as fear, ingrained habits, politics, incrementalism, and lack of imagination. These stumbling blocks always arise when we humans are faced with change, but what if we had a way to transcend them?
This book reveals a radical new method for doing just that.
Written by the executive who designed and implemented it, the neuroscientist who helped make it work, and the academic who explains why it works and how to do it, Leading Transformation introduces an innovative yet proven process for creating breakthrough change. Divided into three steps, this process uses cutting-edge tools such as science fiction, cartoons, rap music, artifact trails, and neuroprototypes to overcome people's inability to imagine or react to what doesn't yet exist, override powerful habits and routines that prevent them from changing, and create compelling narratives about the organization's future and how to get there.
This amazing memoir follows the story of Reggie Williams - ex-NFL linebacker, former Disney executive, renaissance man, and the epitome of determination in the face of extreme challenges.
"Don't look at their eyes."
That was the advice the great Jim Brown gave to Reggie Williams as they prepared for a meeting with members of rival Los Angeles gang members at an ultra-secret location.
Williams needed to strike an accord with the "Bloods" and the "Crips" if the youth education center he was establishing in South Central LA would ever stand a chance of succeeding in the aftermath of the Rodney King riots...with the NFL on the verge of making it to the Super Bowl.
Thanks to an assist from Brown, arguably the greatest player in NFL history, Williams survived the meeting that led to an agreement from the gangs that the community center would be off-limits.
In Resilient by Nature, Williams reveals an array of classic episodes from his journey that share a common thread - the ability to adapt to change and extreme challenges...including the battle to save his right leg.
Look in his eyes and you'll see Williams as a walking inspiration.
Many strategic change efforts fail. And virtually all of them are harder than they need to be. Why is this? And what can we do to make change more likely to stick?
Dr. Elsbeth Johnson, a former equity analyst and London Business School professor now teaching at MIT, has spent a decade researching how to deliver strategic change in practice. Based on asking managers what they needed from leaders, rather than just asking leaders what they did, her resulting "Step Up, Step Back" approach challenges some of our most fundamental beliefs about how to lead change - and indeed, about what we even consider to be "leadership".
The "Step Up, Step Back" approach suggests leaders need to step up and do more than they typically do in the early stages of the change - in specific ways and at specific times; and then step back and do less than they typically do in the later stages of the change - again, in specific ways, at specific times. The result is not only change that sticks, but empowered, motivated managers who can get on with delivering change, without needing ongoing input or cover from leaders. Using real-world examples of how to apply the science in practice, Step Up, Step Back gives you a road map for how to deliver strategic change in your organization.
At age 19, Shannon Huffman Polson became the youngest woman ever to climb Denali, the highest mountain in North America. She went on to reach the summits of Mt. Rainier and Mt. Kilimanjaro and spent more than a decade traveling the world. Yet it was during her experience serving as one of the Army's first female attack helicopter pilots, and eventually leading an Apache flight platoon on deployment to Bosnia-Herzegovina, that she learned the lessons of leadership that forever changed her life.
Where did these insights come from? From her own crucibles of experience - and from other women. In writing The Grit Factor, Polson made it her mission to connect with an elite pack of tough, impressive female iconoclasts who shared with her their candid stories of combat and career. This slate of decorated leaders includes Heather Penney, one of the first female F-16 pilots, who was put on a suicide mission for 9/11; General Ann Dunwoody, the first female four-star general in the Army; Amy McGrath, the first female Marine to fly the F/A-18 in combat - and dozens of other unstoppable women who got there first, including Polson herself.
With its gripping narrative and relatable takeaways, The Grit Factor is both inspiring and pragmatic, a book that will energize and enlighten current and aspiring leaders everywhere - whether male or female.
Get the real guidance you need to create and build your first start-up company from founders who have been there many times before.
We make no bones about our bias. We're on your side, the founder's side. While venture capitalists, investors, and accelerators/incubators can add great value in the start-up ecosystem, this book isn't about their points of view. We'll tell you where our interests as founders diverge from those on the other side of the table - investors, bankers, advisors, board members, and others - and what to do when that happens.
The Startup Playbook is not a recipe, it's not a template, it's not a list of tasks to do. It's our insider's guide to starting a company and running it successfully in those critical early months. Between us, we've started more than a dozen high-tech software companies and raised more than $500 million in investment capital. We've acquired more than 35 companies, had three of our start-ups go public, sold six of them, and we made billions of dollars for shareholders. We've also invested in more than 80 start-ups, advised and mentored more than 200 companies, and worked with venture capitalists (VCs), incubators, and accelerators to help launch many other new start-ups. We've had plenty of failures, too. And we've probably learned more from those than from the successes. We share those lessons as well.
The Taxable Investor's Manifesto: Wealth Management Strategies to Last a Lifetime is written for every investor with taxable wealth and every advisor who serves them. The Taxable Investor's Manifesto guides listeners through a series of related topics, bringing clarity to complexity with an economy of words, while providing valuable and actionable advice at every turn.
This remarkable book combines the deep industry knowledge of a seasoned practitioner with the communication skills of a leading educator. Author Stuart E. Lucas is the founder and chief investment officer of Wealth Strategist Partners, a firm that advises complex family enterprises, including his own.
Most investment books only address pre-tax headline returns, but individuals pay taxes. The incentives and disincentives of our tax system can have a dramatic impact on actual investment time horizons and returns. The Manifesto sensibly folds tax incentives into investment strategy in ways that can add profound value over a lifetime to actual results. It includes guidance on: how to keep a greater percentage of your profits with a higher probability of success and less effort; why it's important to manage the intersection of investment, tax, and estate planning; and how to compete for better long-term investment returns against tax-exempt investors.
Throughout 99 percent of human history, life expectancy at birth was less than 18 years. Few people had a chance to age. Today, thanks to extraordinary medical, demographic, and economic shifts, most of us expect to live long lives. Consequently, the world is witnessing a powerful new version of retirement, driven by the power and needs of the Baby Boomer generation. Consumers over age 50 account for more than half of all spending and control more than 70 percent of our total net worth - yet are largely ignored by youth-focused marketers. How will work, family, and retirement be transformed to accommodate two billion people over the age of 60 worldwide? In the coming years, we'll see explosive business growth fueled by this unprecedented longevity revolution.
What Retirees Want presents the culmination of 30 years of research by world-famous "Age Wave" expert Ken Dychtwald, PhD, and author and consultant Robert Morison. This entertaining, thought-provoking, and wide-ranging book explains how individuals, businesses, nonprofits, and governments can best prepare for a new era - where the needs and demands of the "Third Age" will set the lifestyle, health, social, marketplace, and political priorities of generations to come.
5-Minute Selling presents a proven, simple process that can double your sales, even if you don't have time for an elaborate new sales system. When you spend your days scrambling to take orders and resolving customer issues, there is little time for new sales techniques. This book is for you. In 5-Minute Selling, Alex Goldfayn describes how thousands of his clients and workshop attendees have generated dramatic annual sales growth with short bursts of action throughout the day. With three-second efforts throughout the day, you can add 50 to 100 percent to your sales.
The techniques in this book are simple but powerful: You'll learn the power of picking up the phone proactively to call customers and prospects when nothing is wrong, because almost nobody does this. You'll get approaches for offering customers additional products and services - and asking about what else they are buying elsewhere - because almost nobody does this either.
You'll also learn about the low-tech but incredibly effective singular impact of the handwritten note
In short, 5-Minute Selling is about showing customers and prospects that we care about them more than our competition does with simple, repeated, lightning-fast, high-value, consistent communications.
It's not hard. It's just new.
There has never been a better time to start your own business, but taking that leap of faith can seem like a daunting risk rather than an exciting new venture. But here's the truth: Your community needs you. The world needs you. You have time to make a difference, and you have the experience, resilience, and drive to make it.
Written as your field guide to the rocky terrain of entrepreneurship, Ageless Startup is that bridge from employee to entrepreneur or empty nester to business owner. With award-winning entrepreneur Rick Terrien as your guide, kickstart your entrepreneurial journey with this book and you'll learn to: make a smooth transition from working for someone else to working for yourself; minimize your risk and maximize your value; set a pace that's right for you and your business; find the customers that will keep coming back; create a business system that keeps you on track and comfortable; build your exit strategy into your launch; and tackle obstacles with an open mind.
An industry-specific guide to the applications of advanced analytics and AI to the banking industry.
Artificial intelligence (AI) technologies help organizations to get smarter and more effective over time - ultimately responding to, learning from, and interacting with human voices. It is predicted that by 2025, half of all businesses will be using these intelligent, self-learning systems. Across its entire breadth and depth, the banking industry is at the forefront of investigating advanced analytics and AI technology for use in a broad range of applications, such as customer analytics and providing wealth advice for clients. AI and the Future of Banking provides new and established banking industry professionals with essential information on the implications of data and analytics on their roles, responsibilities, and personal career development.
This accessible guide is designed to be easily understood by any banking professional with limited or no IT background. Chapters focus on practical guidance on the use of analytics to improve operational effectiveness, customer retention, and finance and risk management. Theory and published case studies are clearly explained, while considerations such as operating costs, regulation, and market saturation are discussed in real-world context.
David Cohen, cofounder and managing partner of Techstars, and Brad Feld, cofounder of Techstars and managing partner of Foundry Group, team up to focus on the rapidly expanding Indian marketplace, bringing their years of shared experience to entrepreneurs, investors, and community ecosystem developers.
Do More Faster India educates listeners on all the major areas of creating, developing, and supercharging a young start-up with a focus on the nuances of the Indian market and how Techstars is fostering new business opportunities in India.
Each chapter is written by a different mentor or founder involved with the Techstars program and provides a unique perspective on the seven themes at the core of the Techstars mission: ideas and vision, people, working effectively, product, fundraising, legal and structure, and work and life harmony.
With a renewed focus on one of the most influential emerging markets in the world, Do More Faster India includes chapters written by Indian entrepreneurs and dedicated to India-specific topics and culture, as well as how Techstars fits into and serves the increasingly powerful Indian audience.
Most individuals who move into leadership positions experience the modern-day version of trial by ordeal. It's sink or swim. To reduce the learning curve and create a more effective process, this book describes a road map for leadership development, a series of four stages that expand personal competence as well as create a broader impact on the organization or business. Each stage requires unique changes in thinking, perspective taking, and behavior, both those needed to acquire as well as those needed to jettison. The book is a pragmatic approach for self-motivated individuals to take control of their professional development by giving them the concepts, tools, techniques, and assignments to develop their leadership effectiveness where it counts the most - on the job.
While highly relevant to new and existing managers, the book is ideally suited for technical professionals and leaders in technical organizations looking to develop critical leadership skills distinct from technical expertise. The concepts and principles are directed toward the individual for on-the-job application; however, this also serves as an organizational and leadership development resource for executive MBA programs, as well as a blueprint for in-house leadership-development programs.
Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.
When a sales team is led the right way, there is an increased probability they will feel better about themselves, their jobs, stay longer, and become a future sales leader in the company. Many books focus on the symptoms of poor sales performance, but they don't tell you how to solve the problems. Next Level Sales Coaching gives you a proven, step-by-step process and methodology on how to resolve the most common challenges you will face when leading your sales team. The strategies are built on the best practices of more than 10,000 sales managers that we have interviewed, researched, and observed in action over the last 35 years. This book covers how to connect with, train, coach, and inspire your sales team. Ultimately, it will help you to reduce turnover, improve performance, and increase retention of top performers.
In the newest edition of Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling, celebrated author and sales trainer Art Sobczak packs even more powerful insight into what many people fear: prospecting by phone for new business. This best-selling guide to "never experiencing rejection again" has consistently found its way into the top 20 in Amazon's Sales category because its actionable sales tips and techniques have helped many minimize their fears and eliminate rejection.
The newest edition builds upon the very successful formula of the last edition to help sales professionals take control of their strategy and get more yeses from their prospects. With new information, this info-packed release provides powerful sales insights, including: the foundational concepts of cold calling, featuring real-life examples you can carry with you into your sales career; multiple case studies and messaging from successful salespeople across the globe, providing even more insight into what works and what's a waste of your time; and new methodologies that are proven to push you past your fear and into the world of successful prospecting.
If you're failing to convert your prospects into dollars, Smart Calling will help you push past the obstacles holding you back until you're an expert at taking a "no" and turning it into a "yes".
At the height of the 2014 Ebola epidemic, a man who had recently returned from West Africa with a fever and severe abdominal pain entered a hospital in Dallas - and was sent home. Even after healthcare workers learned their patient had come from Liberia, ground zero of the Ebola hot zone, not one of those treating him considered the deadly virus as a possible cause of his condition. Shortly after the man died, one of the nurses who had treated him sought clearance from the Centers for Disease Control to board a commercial flight. She reported a fever of 99.5 degrees, but because the protocol restricted travel at 100.4 degrees or higher, she was cleared. She was later confirmed to be infected with Ebola.
How could this happen? As Vikram Mansharamani shows in this eye-opening book, our complex, data-flooded world has made us ever more reliant on experts, protocols, and technology. We've stopped thinking for ourselves. (Have you ever followed your GPS device to a deserted parking lot?)
Of course, experts, protocols, and computer-based systems are essential to helping us make informed decisions. What we need is a new approach for integrating these information sources more effectively. The author provides principles and techniques for doing just that, empowering listeners with a more critical and nuanced approach to making decisions.