Flat, Fluid, and Fast: Harness the Talent Mobility Revolution to Drive Employee Engagement, Accelerate Innovation, and Unleash Growth

Capitalize on the radical new realities of artificial intelligence, changing demographics, and the explosion of contingent labor

In just a few short years, employee mobility will be an imperative for every business, as millions of jobs disappear practically overnight - victims of artificial intelligence and automation. The competition for talent will be fierce, and you're going to have to make major changes in the ways you hire, manage, and retain top performers.

Flat, Fluid, and Fast delivers the tactics and strategies you need to create a disruption-proof company during the talent mobility revolution. It walks you through the entire process, providing expert advice on new ways to draw top talent to your company, implement new training programs, create employee mobility plans, design innovative career paths for staff, leverage contractors and other contingent workers, and operate an adaptable organization for long-term success.

Flat, Fluid, and Fast takes you beyond merely surviving the coming change. It equips you to seize the opportunities this change affords, to beat out the competition, and to become the dominant player in your industry.

Assertiveness Skills for Managers and Supervisors

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected. Learn the skills that guarantee you'll leap the hurdles you face everyday, earn more respect at work, and feel better about your role as leader.

Learn how to understand the three styles of managing; specify what you need, when you need it, and set quality standards; motivate others to perform as expected; master the four R's of assertion; prepare for conflict and never be caught off guard again; negotiate conflict in the workplace; and communicate assertively and effectively.

Business Writing for Results

Make your words sizzle with clarity and impact!

Discover how to avoid the pitfalls that ambush your written communication and learn how to accomplish a more direct, engaging style. Learn the skills, tips, and techniques for creating powerful, concise, polished documents that accomplish your objective.

In this engaging program, you'll receive models for letters you need to write on a regular basis and a framework for producing professional reports. And, you'll find out how to complete your documents faster and more efficiently than ever before.

Learn how to write to accomplish a specific response; establish a credibility and trust with your reader; improve your style so your writing is simple and crisp; achieve a better "flow" to your documents; choose words that elicit a positive response; create documents that look inviting to read; and write to appeal to the styles and preferences of various personality types.

Apply the uncomplicated, down-to-earth techniques in this program to your daily writing and soon you'll be turning out letters, memos, proposals, reports, and other documents with great impact! You'll get results!

Exceptional Customer Service

oday's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success! 

Professional customer contact is a learned skill - something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, best-selling program provides the best advice available on how to wow your customers and keep people coming back to your business. Learn why teamwork is dramatically important in providing service, the secret of under-promising and over-delivering, how to become a better listener and improve your telephone techniques, action steps for building a customized customer relationship, and how to respond to complaints and handle an angry customers.  

The principles of conscientious, personalized customer service in this program will give you the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely - to customize the relationship, to strengthen loyalty, and to always keep them satisfied!

HBRs 10 Must Reads 2020: HBR's 10 Must Reads

A year's worth of management wisdom, all in one place.

We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Katrina Lake and company examples from Alibaba to 3M, this volume brings the most current and important management conversations right to your fingertips.

This audiobook will inspire you to:

  • Ask better questions to boost your learning, persuade others, and negotiate more effectively
  • Create workplace conditions where gender equity can thrive
  • Boost results by allowing humans and AI to enhance one another's strengths
  • Make better connections with your customers by giving them a glimpse inside your company
  • Scale your agile processes from a few teams to hundreds
  • Build a commitment to both economic and social values in your organization
  • And prepare your company for a rapidly aging workforce and society

How to Manage Multiple Projects & Meet Deadlines

Gain more control over your time, tasks, and priorities than you ever thought possible!

If you need to get more done in less time, recognize your real priorities, keep track of several projects, or establish and meet deadlines, this program is for you. Learn how you can easily handle the most impossible priorities and demands without long work days, stress-filled schedules, chaos, and panic.

Learn how to: maintain your confidence and make sound decisions under stress; stop the deadly habit of procrastinating with 10 can't-miss techniques; adapt to ever-changing deadlines smoothly and easily; handle projects despite having multiple supervisors; understand the importance of being firm with others to control your time; keep stress and pressure from shattering your concentration and creativity; and respond the right way to interruptions.

How to Supervise People: Learn Effective Ways to Manage, Motivate, and Take Charge of Projects and People

As a supervisor, you have to wear a lot of hats. Don't you? You're a friend, coach, boss, mediator. You're in charge-and it's not always easy. Now learn to delegate; discipline; deliver praise and criticism; get others to work effectively under pressure; and organize people, projects, and schedules on an ongoing basis.

This class program also reveals valuable insights and ideas to help you attain a higher level of enjoyment and accomplishment while inspiring the same in those around you. Through these supervisor training courses you will learn to identify your own strengths and weaknesses, and develop habits that support your goals as a supervisor. Identify problems and make changes in a solution-oriented way. Apply management and behavioral theories to real-life situations with this workshop.

Regardless of your previous experience in supervising, you can always work smarter and do your job better with the fresh ideas and techniques you'll find here. Become an even more productive supervisor than you already are, one who builds rapport, motivation, and pride in employees.

Simple Scripts for Problems at Work

Have you ever walked away from a conversation in the workplace that left you thinking, "If only I had said this" or "I wish I hadn't said that"? When faced with confronting an upset customer, irate boss, or irrational coworker, are you confident that you have the right words to say - and can communicate your message effectively?

Effective communication is crucial to the success of any organization. However, communication problems are a leading cause of confusion, stress, frustration, and lack of productivity in the workplace. As you find yourself having critical conversations at work, it's all too easy to get caught up in the heat of the moment and say the wrong thing, send the wrong message - or worse.

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

Simple Scripts to Say "No" Without Guilt

Learn how to say "no" to your boss's unrealistic deadline; deal with coworkers who depend on you to pick up the slack, or ask you to chip in for expensive gifts; refuse a customer's impossible request; object to your spouse's poor financial decision; respond to your child's begging; or turn down a friend's demands on your time.

Simple Scripts to Say "No" Without Guilt is a fun, positive, motivational program what helps you build the skills and confidence to say "no" when you need to, and to communicate honestly and effectively with coworkers, bosses, friends, family members, and clients.

Stress Management for Women

End stress-caused tension, frustration, and fatigue, and change the way you manage your active, vigorous agenda!

Women have unique sources of stress in their lives - multiple-role conflicts, an inability to say "no" to colleagues or family members, perfectionism, the need to prove yourself, the need to "do it all". This program gives strategies to get through these stressful situations and more!

In this informative and lively program, you'll learn how to handle pressure and crises without losing your cool; manage "self-induced" stress triggers; learn the five most common causes for stress in working women; self-treat and overcome the physical symptoms of stress; project a cool and confident image (and really feel it!); reduce stress immediately; and much more.

Telecare: How to Provide Exceptional Customer Service Over the Phone

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.  

Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. Telecare, a telephone customer service training, gives you numerous skills, strategies, and techniques your customer service people can use to increase loyalty, make sales, and soothe tempers.  

Program highlights include ways to prevent many of the needless complications that can make your job unpleasant and overwhelming; tools and techniques to use when you are confronted with special challenges, including language barriers and cultural differences; how to get inside the minds of difficult callers; strategies that encourage customers to stay on the line and pay serious attention to your offer; the single most important way to make a lasting, positive impression on a caller; and techniques that help you relate to the customer by adjusting your role as a customer service provider.

The Corporate Culture Survival Guide: Third Edition

Effective, sustainable cultural change requires evolution, not disruption.

The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H. Schein breaks the concept of "culture" down into real terms, delving into the behaviors, values, and shared assumptions that define it, and explains why culture is the central factor in an organization's success - or failure. This new third edition is designed specifically for practitioners needing to apply these practices in real-world settings, and has been updated with new coverage of globalization, technology, and managerial competencies. You'll learn how to get past subconscious bias to assess whether or not your existing culture truly serves your organization, and how to introduce change and manage the change process over time for a best-case-scenario outcome. Case studies illustrate successful change in real companies, providing models and setting the bar for dismantling dysfunctional cultures.

Corporate culture begins with the founder, and evolves - or not - over time. Is your culture working for or against your organization? How can it be optimized? This audiobook separates the truth from the nonsense to provide real-world guidance on initiating and managing cultural change.

The Unapologetic Saleswoman: Breaking the Barriers, Beating the Odds

This audiobook is for women struggling to succeed in a professional sales role. Based on decades of personal experience as a successful saleswoman and personal coach, author Lorraine Ferguson shares insights and practical how-tos for overcoming some of the most common concerns and self-doubts and erasing the negative connotations of selling...so you can stop apologizing for doing your job and reach your full potential as a professional saleswoman.

Many women have been socialized to believe that being "good" involves being told by others what to do and what not do, going along with these requests, and apologizing and conceding when there is a conflict or disagreement. These learned scripts don't go away when we find ourselves in front of a buyer; in fact, they feed right into the buyer's system. How? We follow the buyer out of habit and we lose control of the sales process...because being led by the buyer feels like being "good". We give in to their demands even if they are not in our best interests. When this learned script combines with the typical salesperson's low concept of themselves, it can add up to being steamrolled by the buyer on a sales call. The Unapologetic Saleswoman shows you how to rewrite these internal scripts.

Reinventing the Organization: How Companies Can Deliver Radically Greater Value in Fast-Changing Markets

Your Company Isn't Fast Enough. Here's How to Change That. 

The traditional hierarchical organization is dead, but what replaces it? Numerous new models - the agile organization, the networked organization, and holacracy, to name a few - have emerged, but leaders need to know what really works. How do you build an organization that is responsive to fast-changing markets? What kind of organization delivers both speed and scale, and how do you lead it? 

Arthur Yeung and Dave Ulrich provide leaders with a much-needed blueprint for reinventing the organization. Based on their in-depth research at leading Chinese, US, and European firms such as Alibaba, Amazon, DiDi, Facebook, Google, Huawei, Supercell, and Tencent, and drawing from their synthesis of the latest organization research and practice, Yeung and Ulrich explain how to build a new kind of organization (a "market-oriented ecosystem") that responds to changing market opportunities with speed and scale. While other books address individual pieces of the puzzle, Reinventing the Organization offers a practical, integrated, six-step framework and looks at all the decisions leaders need to make - choosing the right strategies, capabilities, structure, culture, management tools, and leadership - to deliver radically greater value in fast-moving markets.

Leading with Emotional Courage: How to Have Hard Conversations, Create Accountability, and Inspire Action on Your Most Important Work

You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it's in your workplace, or in your relationships, or simply in your own life. But great leadership - leadership that aligns teams, inspires action, and achieves results - is hard. And what makes it hard isn't theoretical, it's practical. It's not about knowing what to say or do. It's about whether you're willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the most critical challenge of leadership is emotional courage. If you are willing to feel everything, you can do anything. 

Leading with Emotional Courage, based on the author's popular blogs for Harvard Business Review, provides practical, real-world advice for building your emotional courage muscle. Each short, accessible chapter details a distinct step in this emotional "workout", giving you grounded advice for handling the difficult situations without sacrificing professional ground. By building the courage to say the necessary but difficult things, you become a stronger leader and leave the "should'ves" behind.

The 25 Minute Meeting: Half the Time, Double the Impact

Sharpen your focus and tighten your time frames to get more done in less time

The 25 Minute Meeting goes beyond "cut to the chase" and shows you how to take back your work day with smarter planning and more productive action. Meetings have become a de facto way of working, and as they pile up and stretch to interminable lengths, they eat up our days and sink productivity - if they are poorly planned and run. Done well, meetings are short, sharp, productive affairs that provide critical time and space for the interactions that drive business forward. This book shows you how to effectively and efficiently recover your time with a road map to the 25-minute meeting.

A clear framework walks you through the entire meeting process, with emphasis on timing and focus, with illustrative case studies showing how real-world meetings have transformed from painful to purposeful with a few simple changes. From purging the invite list, to shutting down irrelevant tangents and facilitating more efficient communication, this book can help you reclaim your lost hours without sacrificing collaboration.

Think Like a Marketer: How a Shift in Mindset Can Change Everything for Your Business

The secret to taking your business from mediocre to meaningfully different?

Thinking like a marketer. It's also the secret to moving your organization from status quo to success story, and from busy to profitable. In an accessible, practical new guidebook, acclaimed marketing expert Kate Colbert offers fresh insights into the actions and attitudes that can accelerate your business success, sharpen your daily work, and balance your efforts to create value for customers while capturing value for the bottom line. For non-marketers and marketers alike, truly thinking like a marketer requires the right framework, and this book is everything you need to make the mindset shift that can change everything for your business.

Artificial Intelligence: The Insights You Need from Harvard Business Review

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? 

Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution. 

Business is changing. Will you adapt or be left behind? 

Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues - blockchain, cybersecurity, AI, and more - each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas - and prepare you and your company for the future. 

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Blockchain: The Insights You Need from Harvard Business Review

Can blockchain solve your biggest business problem? 

While the world is transfixed by bitcoin mania, your competitors are tuning out the noise and making strategic bets on blockchain. Your rivals are effortlessly tracking every last link in their supply chains. They're making bureaucratic paper trails obsolete while keeping their customers' data safer and discovering new ways to use this next foundational technology to sustain their competitive advantage. What should you be doing with blockchain now to ensure that your business is poised for success? Blockchain: The Insights You Need from Harvard Business Review brings you today's most essential thinking on blockchain, explains how to get the right initiatives started at your company, and prepares you to seize the opportunity of the coming blockchain wave. 

Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues - blockchain, cybersecurity, AI, and more - each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. 

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Cybersecurity: The Insights You Need from Harvard Business Review

No data is completely safe. 

Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room. 

Cybersecurity: The Insights You Need from Harvard Business Review brings you today's most essential thinking on cybersecurity, from outlining the challenges to exploring the solutions, and provides you with the critical information you need to prepare your company for the inevitable hack. The lessons in this book will help you get everyone in your organization on the same page when it comes to protecting your most valuable assets.


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Deep Learning: MIT Press Essential Knowledge Series

Deep learning is an artificial intelligence technology that enables computer vision, speech recognition in mobile phones, machine translation, AI games, driverless cars, and other applications. When we use consumer products from Google, Microsoft, Facebook, Apple, or Baidu, we are often interacting with a deep learning system. In this volume in the MIT Press Essential Knowledge series, computer scientist John Kelleher offers an accessible and concise but comprehensive introduction to the fundamental technology at the heart of the artificial intelligence revolution. 

Kelleher explains some of the basic concepts in deep learning, presents a history of advances in the field, and discusses the current state of the art. He describes the most important deep learning architectures, including autoencoders, recurrent neural networks, and long short-term networks, as well as such recent developments as Generative Adversarial Networks and capsule networks. He also provides a comprehensive introduction to the two fundamental algorithms in deep learning: gradient descent and backpropagation. Finally, Kelleher considers the future of deep learning-major trends, possible developments, and significant challenges.

Fake Photos

Stalin, Mao, Hitler, Mussolini, and other dictators routinely doctored photographs so that the images aligned with their messages. They erased people who were there, added people who were not, and manipulated backgrounds. They knew if they changed the visual record, they could change history. Once, altering images required hours in the darkroom; today, it can be done with a keyboard and mouse. Because photographs are so easily faked, fake photos are everywhere - supermarket tabloids, fashion magazines, political ads, and social media. How can we tell if an image is real or false? In this volume in the MIT Press Essential Knowledge series, Hany Farid offers a concise and accessible guide to techniques for detecting doctored and fake images in photographs and digital media.  

Farid, an expert in photo forensics, has spent two decades developing techniques for authenticating digital images. These techniques model the entire image-creation process in order to find the digital disruption introduced by manipulation of the image. Each section of the book describes a different technique for analyzing an image, beginning with those requiring minimal technical expertise and advancing to those at intermediate and higher levels. Farid explains when each technique should be applied and offers examples of image analysis.

Forever Skills: The 12 Skills to Futureproof Yourself, Your Team, and Your Kids

What skills will matter most for work, business, and life in the future? Where should you focus your energy and effort when the world is changing at an extraordinary rate? How can you future proof yourself, your organization, and your kids?  

In this groundbreaking book Kieran Flanagan and Dan Gregory have interviewed hundreds of successful business people, educators, futurists, economists, and historians to uncover the key skills that will always be critical to success in business and in life.  

Where most futurists increase your sense of panic and anxiety with dystopian images of the not-too-distant future characterized by Artificial Intelligence (AI) taking our jobs, algorithms hacking our most private moments, and Austrian-accented cyborgs raising our children, Kieran and Dan remind us that we need to look beyond the things changing around us and focus on the things that won't change within us.  

These 12 "forever skills" are designed to set you up for whatever the future may throw at you plus help you get more success in your work and life, today.

Generation Impact: How Next Gen Donors Are Revolutionizing Giving

An insider's guide to the coming philanthropic revolution

Meet the next generation of big donors - the Gen X and Millennial philanthropists who will be the most significant donors ever and will shape our world in profound ways. Hear them describe their ambitious plans to revolutionize giving so it achieves greater impact. And learn how to help them succeed in a world that needs smart, effective donors now more than ever.    

As "next gen donors" step into their philanthropic roles, they have not only unprecedented financial resources, but also big ideas for how to wield their financial power. They want to disrupt the traditional world of charitable giving, and they want to do so now, not after they retire to a life of philanthropic leisure.  

Generation Impact pulls back the curtain on these rising leaders and their "Impact Revolution", offering both extensive firsthand accounts and expert analysis of the hands-on, boundary-pushing, unconventional strategies next gen donors are beginning to pursue.

HBR's 10 Must Reads on Managing in a Downturn: HBR's 10 Must Reads Series

If you listen to nothing else on preparing for a tough economy and coming back stronger, listen to these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help your company persevere through economic challenges and continue to grow even as your competitors stumble. 

This audiobook will inspire you to get your company ready before a downturn strikes, learn the right lessons from previous recessions, minimize pain while cutting costs and managing risk, foster a healthy organizational culture during anxious times, and seize the opportunity to innovate and reinvent your business. 

This collection of articles includes "Seize Advantage in a Downturn" by David Rhodes and Daniel Stelter; "How to Survive a Recession and Thrive Afterward: A Research Roundup" by Walter Frick; "How to Bounce Back from Adversity" by Joshua D. Margolis and Paul G. Stoltz; "Rohm and Haas's Former CEO on Pulling Off a Sweet Deal in a Down Market" by Raj Gupta; "Leadership in a (Permanent) Crisis" by Ronald Heifetz, Alexander, Grashow, and Marty Linsky; "How to Be a Good Boss in a Bad Economy" by Robert I. Sutton; "Layoffs That Don't Break Your Company" by Sandra J. Sucher and Shalene Gupta; and "Getting Reorgs Right" by Stephen Heidari-Robinson and Suzanne Heywood.


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