Leading Clarity: The Breakthrough Strategy to Unleash People, Profit and Performance

Leading Clarity offers a bold proposal that changes the trajectory of your business and leadership. Today's business environment is more complex than at any time in history with greater ambiguity, chaos, and uncertainty. Too often, individuals and organizations become bogged down with competing priorities and the constant press of daily demands. This tangled mass of noise effectively handicaps every facet of business. This audiobook provides a proven, time-tested strategy that has brought dynamic results to hundreds of organizations of all scope and size.

Leading Clarity takes you beyond understanding the strengths and weaknesses of individuals and teams, and guides you through a dynamic process that unveils what is most critical and most enduring about your business. Clarity is the key measure of unprecedented success and a vital factor in productivity, engagement, and performance. Now, Deutser is sharing the secrets of his proven blueprint for creating clarity. With these powerful principles and stories of how to put them to work, you, too, can leverage the exponential impact of clarity.

Clarity is the dynamic force that aligns and connects the most critical business principles. Leading Clarity moves you beyond any preconceived limitations and sets new direction, expectation, and pathways for success.

Make, Think, Imagine: Engineering the Future of Civilization

Today's unprecedented pace of change leaves many people wondering what new technologies are doing to our lives. Has social media robbed us of our privacy and fed us with false information? Are the decisions about our health, security, and finances made by computer programs inexplicable and biased? Will these algorithms become so complex that we can no longer control them? Are robots going to take our jobs? Will better health care lead to an aging population which cannot be cared for? Can we provide housing for our ever-growing urban populations? And has our demand for energy driven the Earth's climate to the edge of catastrophe?              

John Browne argues that we need not and must not put the brakes on technological advance. Civilization is founded on engineering innovation; all progress stems from the human urge to make things and to shape the world around us, resulting in greater freedom, health and wealth for all. Drawing on history, his own experiences, and conversations with many of today's great innovators, he uncovers the basis for all progress and its consequences, both good and bad. He argues compellingly that the same spark that triggers each innovation can be used to counter its negative consequences. Make, Think, Imagine provides an eloquent blueprint for how we can keep moving towards a brighter future.

Stop Drowning in Debt

Stop Drowning in Debt, the get out of debt audiobook, gives you the tools, tips, and techniques you need for getting your finances in order once and for all!

In this valuable program, you'll learn: eight crucial keys for living a debt-free life; how to assess your financial status and set goals; how to honestly evaluate your debt management skills with our "debt test"; 10 strategies for quickly reducing debt; simple guidelines that let you know when incurring debt is acceptable; what a credit score means and how you can improve it; and sources for getting your credit report - for free.

Also, you'll find out how to interpret interest rates and their impact on your finances, a strategic approach to paying off creditors and getting the money you have on hand to stretch its farthest, and how to evaluate credit cards and how to get them paid off - for good. Stop drowning in debt and start building your financial future today.

The Cybersecurity Playbook: How Every Leader and Employee Can Contribute to a Culture of Security

Many books discuss the technical underpinnings and complex configurations necessary for cybersecurity - but they fail to address the everyday steps that boards, managers, and employees can take to prevent attacks. The Cybersecurity Playbook is the step-by-step guide to protecting your organization from unknown threats and integrating good security habits into everyday business situations. This audiobook provides clear guidance on how to identify weaknesses, assess possible threats, and implement effective policies. Recognizing that an organization's security is only as strong as its weakest link, this audiobook offers specific strategies for employees at every level.

Drawing from her experience as CMO of one of the world's largest cybersecurity companies, author Allison Cerra incorporates straightforward assessments, adaptable action plans, and many current examples to provide practical recommendations for cybersecurity policies. By demystifying cybersecurity and applying the central concepts to real-world business scenarios, this audiobook will help you deploy cybersecurity measures using easy-to-follow methods and proven techniques, develop a practical security plan tailor-made for your specific needs, and incorporate vital security practices into your everyday workflow quickly and efficiently.

The Freedom Formula: How to Succeed in Business Without Sacrificing Your Family, Health, or Life

You check email the moment you lift your head off the pillow in the morning. You bring work with you on vacation, sneak glances at your smart phone during family dinners, and take business calls and texts at your kid's sports games. It's as if you've been forced to make a choice between your company or your life, sacrificing time for yourself and family for the sake of career success. But it doesn't have to be that way. The most successful business leaders have learned to bust through the direct one-to-one relationship between hours worked and value created by refocusing their company, department, or team's best talent and attention on their highest value activities - generating hundreds, even thousands, of hours of value in the process.  

In The Freedom Formula, successful entrepreneur David Finkel will help you operationalize working smarter. No fluff, no theory, Finkel shares the detailed blueprint to create maximum value for your company without working nights, weekends, or while on "vacation".  

You'll learn: why working longer and harder doesn't pay off (and what actually does); why the 80-20 principle doesn't go far enough (and how to take it to its most productive extreme); how to escape the "Time and Effort" Economy; how to leverage the five Freedom Accelerators to get your life back faster; and much more!

The Intelligent Leader: Unlocking the 7 Secrets to Leading Others and Leaving Your Legacy

What is great leadership? What separates the merely competent leaders from those rare individuals who leave a lasting impression on everyone around them?  

As one of the world's most in-demand CEO coaches and top leadership gurus, John Mattone has worked with some of our brightest business minds - Apple's Steve Jobs, Pepsi's Roger Enrico, and Nielsen's Armando Uriegas - and he's identified the key qualities that, together, make up the mindset of great leadership.  

In The Intelligent Leader, Mattone lays out an accessible, practical, and compelling path that anyone can take to become the kind of leader that brings enrichment to the lives of others, enjoys a more fulfilling life, and leaves a lasting legacy. Each chapter uses a variety of real-world examples, tools, and assessments to explore one of Mattone's seven dimensions of Intelligent Leadership, including thinking differently, thinking big; having a mindset of duty vs. a mindset of entitlement; leveraging your gifts and addressing your gaps; and having the courage to execute with pride, passion, and precision.

Venture Deals, 4th Edition: Be Smarter than Your Lawyer and Venture Capitalist

How do venture capital deals come together? This is one of the most frequent questions asked by each generation of new entrepreneurs. Surprisingly, there is little reliable information on the subject. No one understands this better than Brad Feld and Jason Mendelson. 

The founders and driving force behind the Foundry Group - a venture capital firm focused on investing in early-stage information technology companies - Brad and Jason have been involved in hundreds of venture capital financings. Their investments range from small startups to large Series A venture financing rounds. The new edition of Venture Deals continues to show fledgling entrepreneurs the inner-workings of the VC process, from the venture capital term sheet and effective negotiating strategies to the initial seed and the later stages of development.  

Fully updated to reflect the intricacies of startups and entrepreneurship in today's dynamic economic environment, this new edition includes revisions and updates to coverage on negotiating, gender issues, ICO's, and economic terms. New chapters examine legal and procedural considerations relevant to fundraising, bank debt, equity and convertible debt, how to hire an investment banker to sell a company, and more.

Cybercrime Investigators Handbook

Cyber attacks perpetrated against businesses, governments, organizations, and individuals have been occurring for decades. Many attacks are discovered only after the data has been exploited or sold on the criminal markets. Cyber attacks damage both the finances and reputations of businesses and cause damage to the ultimate victims of the crime. From the perspective of the criminal, the current state of inconsistent security policies and lax investigative procedures is a profitable and low-risk opportunity for cyber attacks. They can cause immense harm to individuals or businesses online and make large sums of money-safe in the knowledge that the victim will rarely report the matter to the police. For those tasked with probing such crimes in the field, information on investigative methodology is scarce.

While there are high-quality manuals for conducting digital examinations on a device or network that has been hacked, the Cybercrime Investigators Handbook is the first guide on how to commence an investigation from the location the offence occurred and collect the evidence necessary to locate and prosecute the offender. This valuable contribution to the field teaches listeners to locate, lawfully seize, preserve, examine, interpret, and manage the technical evidence that is vital for effective cybercrime investigation.

Scale or Fail: How to Build Your Dream Team, Explode Your Growth, and Let Your Business Soar

Scaling a business is not for the faint of heart. It's a mind-bending journey that causes millions of business owners around the globe to either throw in the towel - or avoid risk entirely and suffer from smallness and mediocrity. Most of these businesses fail because they are ill-prepared to face the real challenges involved in scaling. Either they don't have the bandwidth to keep up with the sales demand or production, miss out on major opportunities due to fear, or keep making the same mistakes over and over because systems and processes aren't in sync with the rate of growth.

To truly scale, you must upsize your strategic practices, implement new marketing strategies, find new ways to build your team, and expand your mindset to break through whatever is keeping you stuck at the same level. Then, you must be willing to take the leap into the giant unknown - to make your impossible possible.

In Scale or Fail, author Allison Maslan shares her revolutionary SCALEit Method for successfully growing, replicating, and expanding your business. She also shares pivotal mindset strategies she's used to break the fear barrier as a trapeze artist so you can move past any obstacle, take strategic big-picture risks, and fulfill your dreams of business expansion and skyrocketing profit.

Sell More Faster: The Ultimate Sales Playbook for Start-Ups

Most startups fail because they can't grow revenue early or quickly enough. Startup CEOs will tell you their early missteps can be attributed to not finding their product market fit early enough, or at all. Founders overspend time and money trying to find product-market fit and make false starts, follow the wrong signals, and struggle to generate enough revenue to scale and raise funding. And all the while they never really knew who their customers were, what product they really needed, and why they needed it. But it doesn't have to be this way.

The ultimate guide for building and scaling any startup sales organization, Sell More Faster shares the proven systems, methods, and lessons from managing director of Techstars Austin and sales expert Amos Schwartzfarb. Hear from founders of multi-million-dollar companies and CEOs who learned firsthand with Techstars, the leading mentorship-driven startup accelerator and venture capital firm that has invested in and mentored thousands of companies, collectively representing billions of dollars in funding and market cap. Schwartzfarb and the Techstars Worldwide Network of more than 10,000 mentors do one thing better than anyone: help startup entrepreneurs succeed. They know how to sell, how to hire people who know how to sell, and how to use sales to gain venture funding-and now you can, too.

Flat, Fluid, and Fast: Harness the Talent Mobility Revolution to Drive Employee Engagement, Accelerate Innovation, and Unleash Growth

Capitalize on the radical new realities of artificial intelligence, changing demographics, and the explosion of contingent labor

In just a few short years, employee mobility will be an imperative for every business, as millions of jobs disappear practically overnight - victims of artificial intelligence and automation. The competition for talent will be fierce, and you're going to have to make major changes in the ways you hire, manage, and retain top performers.

Flat, Fluid, and Fast delivers the tactics and strategies you need to create a disruption-proof company during the talent mobility revolution. It walks you through the entire process, providing expert advice on new ways to draw top talent to your company, implement new training programs, create employee mobility plans, design innovative career paths for staff, leverage contractors and other contingent workers, and operate an adaptable organization for long-term success.

Flat, Fluid, and Fast takes you beyond merely surviving the coming change. It equips you to seize the opportunities this change affords, to beat out the competition, and to become the dominant player in your industry.

Assertiveness Skills for Managers and Supervisors

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected. Learn the skills that guarantee you'll leap the hurdles you face everyday, earn more respect at work, and feel better about your role as leader.

Learn how to understand the three styles of managing; specify what you need, when you need it, and set quality standards; motivate others to perform as expected; master the four R's of assertion; prepare for conflict and never be caught off guard again; negotiate conflict in the workplace; and communicate assertively and effectively.

Business Writing for Results

Make your words sizzle with clarity and impact!

Discover how to avoid the pitfalls that ambush your written communication and learn how to accomplish a more direct, engaging style. Learn the skills, tips, and techniques for creating powerful, concise, polished documents that accomplish your objective.

In this engaging program, you'll receive models for letters you need to write on a regular basis and a framework for producing professional reports. And, you'll find out how to complete your documents faster and more efficiently than ever before.

Learn how to write to accomplish a specific response; establish a credibility and trust with your reader; improve your style so your writing is simple and crisp; achieve a better "flow" to your documents; choose words that elicit a positive response; create documents that look inviting to read; and write to appeal to the styles and preferences of various personality types.

Apply the uncomplicated, down-to-earth techniques in this program to your daily writing and soon you'll be turning out letters, memos, proposals, reports, and other documents with great impact! You'll get results!

Exceptional Customer Service

oday's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success! 

Professional customer contact is a learned skill - something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, best-selling program provides the best advice available on how to wow your customers and keep people coming back to your business. Learn why teamwork is dramatically important in providing service, the secret of under-promising and over-delivering, how to become a better listener and improve your telephone techniques, action steps for building a customized customer relationship, and how to respond to complaints and handle an angry customers.  

The principles of conscientious, personalized customer service in this program will give you the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely - to customize the relationship, to strengthen loyalty, and to always keep them satisfied!

HBRs 10 Must Reads 2020: HBR's 10 Must Reads

A year's worth of management wisdom, all in one place.

We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Katrina Lake and company examples from Alibaba to 3M, this volume brings the most current and important management conversations right to your fingertips.

This audiobook will inspire you to:

  • Ask better questions to boost your learning, persuade others, and negotiate more effectively
  • Create workplace conditions where gender equity can thrive
  • Boost results by allowing humans and AI to enhance one another's strengths
  • Make better connections with your customers by giving them a glimpse inside your company
  • Scale your agile processes from a few teams to hundreds
  • Build a commitment to both economic and social values in your organization
  • And prepare your company for a rapidly aging workforce and society

How to Manage Multiple Projects & Meet Deadlines

Gain more control over your time, tasks, and priorities than you ever thought possible!

If you need to get more done in less time, recognize your real priorities, keep track of several projects, or establish and meet deadlines, this program is for you. Learn how you can easily handle the most impossible priorities and demands without long work days, stress-filled schedules, chaos, and panic.

Learn how to: maintain your confidence and make sound decisions under stress; stop the deadly habit of procrastinating with 10 can't-miss techniques; adapt to ever-changing deadlines smoothly and easily; handle projects despite having multiple supervisors; understand the importance of being firm with others to control your time; keep stress and pressure from shattering your concentration and creativity; and respond the right way to interruptions.

How to Supervise People: Learn Effective Ways to Manage, Motivate, and Take Charge of Projects and People

As a supervisor, you have to wear a lot of hats. Don't you? You're a friend, coach, boss, mediator. You're in charge-and it's not always easy. Now learn to delegate; discipline; deliver praise and criticism; get others to work effectively under pressure; and organize people, projects, and schedules on an ongoing basis.

This class program also reveals valuable insights and ideas to help you attain a higher level of enjoyment and accomplishment while inspiring the same in those around you. Through these supervisor training courses you will learn to identify your own strengths and weaknesses, and develop habits that support your goals as a supervisor. Identify problems and make changes in a solution-oriented way. Apply management and behavioral theories to real-life situations with this workshop.

Regardless of your previous experience in supervising, you can always work smarter and do your job better with the fresh ideas and techniques you'll find here. Become an even more productive supervisor than you already are, one who builds rapport, motivation, and pride in employees.

Simple Scripts for Problems at Work

Have you ever walked away from a conversation in the workplace that left you thinking, "If only I had said this" or "I wish I hadn't said that"? When faced with confronting an upset customer, irate boss, or irrational coworker, are you confident that you have the right words to say - and can communicate your message effectively?

Effective communication is crucial to the success of any organization. However, communication problems are a leading cause of confusion, stress, frustration, and lack of productivity in the workplace. As you find yourself having critical conversations at work, it's all too easy to get caught up in the heat of the moment and say the wrong thing, send the wrong message - or worse.

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

Simple Scripts to Say "No" Without Guilt

Learn how to say "no" to your boss's unrealistic deadline; deal with coworkers who depend on you to pick up the slack, or ask you to chip in for expensive gifts; refuse a customer's impossible request; object to your spouse's poor financial decision; respond to your child's begging; or turn down a friend's demands on your time.

Simple Scripts to Say "No" Without Guilt is a fun, positive, motivational program what helps you build the skills and confidence to say "no" when you need to, and to communicate honestly and effectively with coworkers, bosses, friends, family members, and clients.

Stress Management for Women

End stress-caused tension, frustration, and fatigue, and change the way you manage your active, vigorous agenda!

Women have unique sources of stress in their lives - multiple-role conflicts, an inability to say "no" to colleagues or family members, perfectionism, the need to prove yourself, the need to "do it all". This program gives strategies to get through these stressful situations and more!

In this informative and lively program, you'll learn how to handle pressure and crises without losing your cool; manage "self-induced" stress triggers; learn the five most common causes for stress in working women; self-treat and overcome the physical symptoms of stress; project a cool and confident image (and really feel it!); reduce stress immediately; and much more.

Telecare: How to Provide Exceptional Customer Service Over the Phone

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.  

Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. Telecare, a telephone customer service training, gives you numerous skills, strategies, and techniques your customer service people can use to increase loyalty, make sales, and soothe tempers.  

Program highlights include ways to prevent many of the needless complications that can make your job unpleasant and overwhelming; tools and techniques to use when you are confronted with special challenges, including language barriers and cultural differences; how to get inside the minds of difficult callers; strategies that encourage customers to stay on the line and pay serious attention to your offer; the single most important way to make a lasting, positive impression on a caller; and techniques that help you relate to the customer by adjusting your role as a customer service provider.

The Corporate Culture Survival Guide: Third Edition

Effective, sustainable cultural change requires evolution, not disruption.

The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H. Schein breaks the concept of "culture" down into real terms, delving into the behaviors, values, and shared assumptions that define it, and explains why culture is the central factor in an organization's success - or failure. This new third edition is designed specifically for practitioners needing to apply these practices in real-world settings, and has been updated with new coverage of globalization, technology, and managerial competencies. You'll learn how to get past subconscious bias to assess whether or not your existing culture truly serves your organization, and how to introduce change and manage the change process over time for a best-case-scenario outcome. Case studies illustrate successful change in real companies, providing models and setting the bar for dismantling dysfunctional cultures.

Corporate culture begins with the founder, and evolves - or not - over time. Is your culture working for or against your organization? How can it be optimized? This audiobook separates the truth from the nonsense to provide real-world guidance on initiating and managing cultural change.

The Unapologetic Saleswoman: Breaking the Barriers, Beating the Odds

This audiobook is for women struggling to succeed in a professional sales role. Based on decades of personal experience as a successful saleswoman and personal coach, author Lorraine Ferguson shares insights and practical how-tos for overcoming some of the most common concerns and self-doubts and erasing the negative connotations of selling...so you can stop apologizing for doing your job and reach your full potential as a professional saleswoman.

Many women have been socialized to believe that being "good" involves being told by others what to do and what not do, going along with these requests, and apologizing and conceding when there is a conflict or disagreement. These learned scripts don't go away when we find ourselves in front of a buyer; in fact, they feed right into the buyer's system. How? We follow the buyer out of habit and we lose control of the sales process...because being led by the buyer feels like being "good". We give in to their demands even if they are not in our best interests. When this learned script combines with the typical salesperson's low concept of themselves, it can add up to being steamrolled by the buyer on a sales call. The Unapologetic Saleswoman shows you how to rewrite these internal scripts.

Reinventing the Organization: How Companies Can Deliver Radically Greater Value in Fast-Changing Markets

Your Company Isn't Fast Enough. Here's How to Change That. 

The traditional hierarchical organization is dead, but what replaces it? Numerous new models - the agile organization, the networked organization, and holacracy, to name a few - have emerged, but leaders need to know what really works. How do you build an organization that is responsive to fast-changing markets? What kind of organization delivers both speed and scale, and how do you lead it? 

Arthur Yeung and Dave Ulrich provide leaders with a much-needed blueprint for reinventing the organization. Based on their in-depth research at leading Chinese, US, and European firms such as Alibaba, Amazon, DiDi, Facebook, Google, Huawei, Supercell, and Tencent, and drawing from their synthesis of the latest organization research and practice, Yeung and Ulrich explain how to build a new kind of organization (a "market-oriented ecosystem") that responds to changing market opportunities with speed and scale. While other books address individual pieces of the puzzle, Reinventing the Organization offers a practical, integrated, six-step framework and looks at all the decisions leaders need to make - choosing the right strategies, capabilities, structure, culture, management tools, and leadership - to deliver radically greater value in fast-moving markets.

Leading with Emotional Courage: How to Have Hard Conversations, Create Accountability, and Inspire Action on Your Most Important Work

You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. Maybe it's in your workplace, or in your relationships, or simply in your own life. But great leadership - leadership that aligns teams, inspires action, and achieves results - is hard. And what makes it hard isn't theoretical, it's practical. It's not about knowing what to say or do. It's about whether you're willing to experience the discomfort, risk, and uncertainty of saying or doing it. In other words, the most critical challenge of leadership is emotional courage. If you are willing to feel everything, you can do anything. 

Leading with Emotional Courage, based on the author's popular blogs for Harvard Business Review, provides practical, real-world advice for building your emotional courage muscle. Each short, accessible chapter details a distinct step in this emotional "workout", giving you grounded advice for handling the difficult situations without sacrificing professional ground. By building the courage to say the necessary but difficult things, you become a stronger leader and leave the "should'ves" behind.