Urgency - that frantic feeling that we need to be doing more, and faster - is a destructive force in today's workplace. Unnecessary urgency can be toxic, causing stress and burnout. But not all urgency is bad, and sometimes we really do need to get things done quickly. Too little urgency can lead to inaction and lost productivity. So how do we find the right balance where we can use urgency as a meaningful tool to keep productivity up without generating burnout? Urgent! is a guide to using urgency for good to help achieve your goals, to drive success, and minimize stress for yourself, your teams, and your business.
This book will teach you to moderate urgency for yourself and those you lead. In our age of fast-paced technology, it's easy to swing between extremes, working reactively one minute and being inactive the next. The middle ground, described in this book, allows us to work in the "Active Zone" where we maximize proactivity and productivity. By following the practical strategies outlined in this book, listeners will learn to understand urgency, become proactive rather than reactive, and lead teams to their fullest potential.
If you feel that you and your team are stressed to the max by competing demands, leaving no room to focus on what really matters, Urgent! will show you a new way of thinking, leading, and responding.
How do executives make decisions? Are their decisions conscious or unconscious? Can they explain each decision they make? What tools can they use to improve their decision-making process? These are some of the questions this book addresses.
During the past 35 years, as an entrepreneur and senior executive of several medium-sized Canadian high-tech businesses, the author noticed that his decision-making processes were often based either on experience or on advice received from colleagues. Seldom were the decisions based on formal or informal academic-based methods.
There is no substitute for years of experience in any human endeavor. However, tapping into some of the methods and lessons learned from personal experience can result in useful principles for others to follow. These principles are very useful, especially for entrepreneurs interested in building their businesses or executives looking for some additional help in acquiring a better decision-making mousetrap.
Finance for Normal People teaches behavioral finance to people like you and me - normal people, neither rational nor irrational. We are consumers, savers, investors, and managers - corporate managers, money managers, financial advisers, and all other financial professionals.
The book guides us to know our wants - including hope for riches, protection from poverty, caring for family, sincere social responsibility, and high social status. It teaches financial facts and human behavior, including making cognitive and emotional shortcuts and avoiding cognitive and emotional errors such as overconfidence, hindsight, exaggerated fear, and unrealistic hope. And it guides us to banish ignorance, gain knowledge, and increase the ratio of smart to foolish behavior on our way to what we want.
These lessons of behavioral finance draw on what we know about us - normal people - including our wants, cognition, and emotions. And they draw on the roles of these factors in saving and spending, portfolio construction, returns we can expect from our investments, and whether we can hope to beat the market.
Don't sell your business. Half-retire!
Entrepreneur and business coach Jim Muehlhausen has turned his attention to the problems facing experienced business owners. Ten years ago, business owners turning 65 were not selling their businesses and retiring. As Jim researched the issues, he found that owners:
By studying thousands of business owners, Jim saw a select few who had shifted from "working income" to "equity income". Owners earned money by owning the business, not working in it. By collecting their best practices and augmenting them, Jim created the Half-Retire blueprint. This step-by-step process helps business owners like you create a profitable alternative to selling your business via half-retirement, allowing you to shift your focus and find your balance.
Embark on a journey to further develop your career when you listen to People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders consider employee communication skills and critical-thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful.
This second edition of People-Centric Skills shares the fictional story of Dalton Zimmer, executive coach and public speaker. Dalton, all the while juggling his business, kids, and social life, provides coaching and communication strategies for handling challenging situations faced by his clients.
This insightful narrative will help you expand communication and soft skills as a CPA, auditor, financial planner, or other financial professional.
As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. New to the second edition, you'll find a discussion of communication between generations and how to bridge them as a financial professional.
The Four Steps to the Epiphany launched the lean start-up approach to new ventures. It was the first book to offer that start-ups are not smaller versions of large companies and that new ventures are different than existing ones. Start-ups search for business models while existing companies execute them.
The book offers the practical and proven four-step customer development process for search and offers insight into what makes some start-ups successful and leaves others selling off their furniture.
Rather than blindly execute a plan, The Four Steps helps uncover flaws in product and business plans and correct them before they become costly. Rapid iteration, customer feedback, and testing your assumptions are all explained in this book.
Packed with concrete examples of what to do, how to do it, and when to do it, the book will leave you with new skills to organize sales, marketing, and your business for success.
If your organization is starting a new venture and you're thinking how to successfully organize sales, marketing, and business development, you need The Four Steps to the Epiphany. A must-listen for anyone starting something new.
VisuaLeadership [noun]: The art and science of applying visual thinking and visual communication tools, tips, and techniques, in order to turn your vision into reality.
If a picture is worth a thousand words, and finding the right words takes time, and time is money, then wouldn't it follow that business leaders could make more money-in less time-if they simply took a more "visual" approach to how they manage and lead?
Okay, it's not quite that simple...but VisuaLeadership will forever change the way you think and communicate by showing how you can quickly and easily leverage the power of visual imagery, mental models, metaphor, analogy, storytelling, and humor to help you take your game to a whole new level.
The French novelist Marcel Proust famously wrote that, "The real voyage of discovery consists not in seeking new lands, but in seeing with new eyes." So, if your vision is to become a better communicator and presenter, a more innovative thinker, a more productive performer, a more efficient manager, a more effective coach, or a more visionary and inspirational leader, then this exciting new book will open your "mind's eye" to a whole new world: the world of VisuaLeadership.
In Whatever Works, Thalma Lobel explores groundbreaking psychological research on job performance, satisfaction, and creativity. Lobel goes beyond obvious considerations like salary, title, and company culture to shed light on the hidden factors that have profound effects on how well we can do our jobs and how happy we are at work.
Did you know that just doodling in a certain way can increase your creativity? That looking at something green for forty seconds will improve your attention? That crossing your legs similarly to an interviewer could get you the job? That the mere presence of a smartphone on your desk can lessen your performance, even if it's turned off? These are the invisible factors that nudge our behavior on a daily basis, and combined, have a real and significant bearing on our success-or failure-at work.
In today's competitive market, where even tiny differences can be decisive, exploiting such factors can make all the difference. The more you know about the subtle elements that can help or hinder you on the job, the better equipped you can be to take control and navigate today's competitive work world. Helpful for anyone from individual employees to managers to leaders of large organizations, Whatever Works shares valuable insights and practical takeaways to transform your professional life.
Employers consider communication one of the most critical skills for workers today. Written to address the needs of both students entering the workforce and business professionals looking to improve their written communication, Writing for the Workplace is a matter-of-fact how-to guide that provides strategies for effective professional communication. From targeted emails and convincing long reports to winning presentations and engaging resumes, this concise audiobook offers busy listeners easy-to-follow strategies that will improve their workplace writing.
The first section of the audiobook addresses writing in today's fast-paced business and professional contexts and discusses writing as a process; professional writing style; writing tools; characteristics of effective workplace communication; and basic document design. The second section is a more detailed exploration of common written genres in the workplace including email messages, letters, social media, short and long reports, presentations, and employment communication.
Set your company up for the long term.
Every company needs a strategy. A focused strategy aligns decision making throughout the organization and helps establish a competitive edge in the marketplace. But with so many options to consider, how do you define a unique strategy that will ensure growth?
Whether you're starting a business from scratch or in an existing company facing new threats, this audiobook offers the direction you need. The HBR Guide to Setting Your Strategy provides practical tips and advice that break down the process of crafting strategy so you can identify the areas your company should build on and help it thrive long into the future.
You'll learn to: understand what strategy is - and what it isn't; define your mission, values, and purpose; recognize your company's distinct capabilities; conduct better strategic discussions with your team; communicate your strategy throughout the company; and make a plan for pushing your strategy forward.
Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Navy SEALs lead on the ground. Fighter pilots lead in the air. Together, they can lead anyone, anywhere. Joint Force Leadership brings together Jim "Boots" Demarest and Mark McGinnis' combined 50 years of military and business experience and presents battlefield- and boardroom-tested tools and skills that will resonate with business people, travelers, and military enthusiasts alike.
In military parlance, a "Joint Force" is the combination of forces from different service branches into a single unit. Each comes with its own culture, identity, and vocabulary. And just like corporate teams, getting these diverse groups to work together creates a unique problem set, and leading these teams is varsity-level work.
Demarest and McGinnis are both products of some of the best leadership laboratories anywhere: United States military service academies. Their lifetime of military and civilian leadership experience has taught them lessons they feel compelled to share. Their intent is to provide simple, practical, time- and battle-tested tools you can use right now to improve your leadership skills.
As the robots rise, we are faced with the end of jobs, but not in the way you might think....
The world has witnessed three step functions in technological change: mechanization, electrification, and computerization. These industrial revolutions led to massive increases in productivity and thus the need for fewer workers. With each of these technological breakthroughs, the power balance between companies and workers shifted heavily to companies. The abuses of that power by companies instigated employee unrest and sometimes even armed uprisings. Counterbalancing forces rose to constrain companies' power, eventually prompting unions, regulation, and the social safety net to bring stability to the relationship.
As we enter the fourth great leap forward in technology with robots and AI, we face the first services revolution. The power balance will again shift massively to companies as new technologies drive productivity increases in the service industry, much as the last three industrial revolutions transformed manufacturing. What lessons can we learn from the past three industrial revolutions and the current state of the labor market? How will we renegotiate the social contract to ensure fairness for workers, set clear rules for companies, and provide stability for society? What is the future of work?
Based on data and insights from more than 100,000 virtual and in-person coaching conversations conducted by the talented coaches of BTS Coach comes the first book to take BTS Coach's evidence-based coaching process to a mass audience. In a concise, easy-to-understand manner, the book reveals four mindsets (Be, Relate, Think, Inspire) that are most critical for individuals to experience deep, meaningful change, along with the process and tools for sparking their own powerful conversations to get the best out of themselves and those around them.
In today's ultra-polarized and highly partisan political environment, Welfare for the Rich is one of the rare books written to appeal to engaged and open-minded citizens from across the political spectrum.
Welfare for the Rich is the first book to describe and analyze the many ways that federal and state governments provide handouts - subsidies, grants, tax credits, loan guarantees, price supports, and many other payouts - to millionaires, billionaires, and the companies they own and run. Many journalists, scholars, and activists have focused on one or more of these dysfunctional programs. A few of the most egregious examples have even become famous. But Welfare for the Rich is the first attempt to paint a comprehensive, easily accessible picture of a system largely designed by the richest Americans - through lobbyists, lawyers, political action committees, special interest groups, and other powerful influencers - with the specific goal of making sure the government keeps wealth and power flowing from the many to the few.
Even in this age of "do not call" lists and voicemail jail, more and more companies are setting up call centers to drive new business. Why? It could be because people are spending less time "shopping" and more time just buying. Just a few years ago the buying process for most people started when they picked up the phone and started to talk to a salesperson, either in person or on the phone. In today's world, with all the data at our fingertips, a salesperson often isn't contacted until more than 50 percent of the sales process is done!
For many purchases, people don't feel the need to spend a whole lot of time in front of a sales person - or even much time on the phone. For many purchases, the conversations and fact finding now occupy a relatively brief span of time. When we target such consumers, though, there are certain basic questions we struggle with: How do we get the people we call to want to stay on the line with us? Or, in an inbound model, how do we connect with them most effectively during those critical opening seconds when they pose their question or issue? Once we do have them on the phone, how do we keep them on the line and turn that call into profit?
In this audiobook, author Tom Niesen shows call center managers how to empower their teams to accomplish these critical business goals using the Sandler Selling System.
A concise and structured approach to third-party sales management that blends many of the tools and the rigor of Sandler Training with specific guidance for channel managers.
Create a world-class third-party selling program!
Channel sales is selling that takes place by means of any third party. Sales completed through value-added resellers, partners, systems integrators, independent representatives or agents, licensed distributors, and franchisees are all examples of channel sales. Many companies operate under a channel-sales model without ever having heard of the term!
Regardless of what it's called, this model presents both special challenges and special opportunities. Whether you are an early-stage venture or a small vendor of products, intellectual property, or services looking to build your footprint quickly and reliably; whether you already have a channel process in place and you want to improve or revitalize it, or you are aiming to create your first channel program from scratch; whether you are working with a group of independent agents or you are looking to build a franchise operation from the ground up - this book has been written with you in mind.
When you start to write a book, you're doing more than just typing words on a keyboard. You're entering the book business - and like every other business, the book business has many different elements. The author wants you to be 100 percent successful in dealing with all those elements, so he has written this book to share with you his insider's story.
Mark Victor Hansen covers marketing, finances, and all elements of the business while encouraging would-be authors to achieve what Freud said were the three reasons people set out to write books: "Fame, Love, and Money."
As you move through the writing journey and your book begins to get read, you'll realize that you have the power to influence others through your writing. Your book will be a platform to get your message to others and a printed legacy that will last for all time. Your descendants into many generations will revel in reading their ancestor's work.
Let Mark inspire you to release your potential for writing greatness. The writer's challenges and opportunities have never been greater, so roll up your sleeves and get ready to enter the exciting world of authorship...it is a legacy worth leaving.
If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.
Whether you're looking at the CEO seat, an executive manager slot, or a more intrapreneurial position, Career GPS has what every woman needs to achieve her career goals. An authority on career development, Dr. Ella L. J. Edmondson Bell, PhD, offers valuable guidelines and essential tips for maximizing a review, networking in a relevant way, and much more.
Combining Dr. Bell's knowledge and expertise with dozens of first-person stories from female achievers who rose through the ranks, Career GPS will guide women of all cultures, ages, and range of experience to success at every level in a dynamic new corporate marketplace.
As the pandemic is exacting its toll on our lives and wreaking havoc in the global economy, forward-looking organizations are moving past crisis management and positioning themselves to leap ahead when the economy turns around. What should you and your business be doing now to stay afloat today - while planning for tomorrow so you can come out of the crisis stronger?
Part of the Insights You Need from Harvard Business Review series, Coronavirus: Leadership and Recovery provides you with essential thinking about managing your company through the Covid-19 pandemic, keeping your employees (and yourself) healthy and productive, and challenging your business to continue innovating and reinvent itself ahead of the recovery.
Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues - blockchain, cybersecurity, AI, and more - each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.
Fire Your Boss is the disruptive alternative blueprint for charting a new life-giving career path that gives you control, allowing you to set your own rules for your work life. Provocative, liberating, and universally appealing, Fire Your Boss seeks to help listeners resolve the deepest root of workplace unrest - namely, fear and self-preservation.
This audiobook upgrades listeners' core belief systems, demonstrates how to liberate their careers forever, and ultimately, join a heretical uprising without becoming an entrepreneur, changing jobs, or simply white-knuckling their way to retirement.
Aaron McHugh maps out how to make philosophical, emotional, tactical, and heart-centered shifts at every intersection on the career journey. Firing your boss does not require you to leave to your job. Firing your boss does not require you to start a new business. Firing your boss becomes the life-altering daily mantra that transforms the disengaged into hopeful leaders.
Discover how to plot a new course of career freedom and independence, empowerment, and self-reliance. Find your smile again, rekindle your mojo, recapture the art of your work, and start enjoying your work every single day.
The Success Cycle is comprised of three components that, when implemented correctly, give you the best chance to create long lasting success and prosperity.
A retired NFL player shares his story of achieving maximum success as a professional athlete, followed by notoriety in corporate America, then catastrophic failures that cost him everything he owned in just 90 days. But even in the face of crushing defeat, he identified and put into action the traits required to rise from the ashes and find success again. Now this inspiring, candidly written, and time-tested method of success is available to you!
"Be brave. Be kind. Fight fires." That's the motto of firefighters, like Hersch Wilson, who spend their lives walking toward, rather than away from, danger and suffering. In this unique collection of true stories and practical wisdom, Wilson shares the Zen-like techniques that allow people like him to stay grounded while navigating danger, comforting others, and coping with their personal response to each crisis. As in Zen practice, firefighters are trained to be fully in the moment and present to the heartbeat, the life at hand. Each of five sections applies the firefighter's experience to everyone's lives.
Listeners learn to maintain perspective and equilibrium even in the midst of urgency and to prepare for adversity as well as aftermath and recovery. Finally, six key strategies for thriving in the face of difficulty include practical exercises and real-world advice. Every life contains the unexpected and the unwelcome. Since how we cope with those inevitable events, more than the events themselves, defines the quality of our lives, Firefighter Zen is an invaluable guide to meeting every day with our best calm, creative, and optimistic selves.
With new technology, flatter organizations, far-flung virtual teams, and constant change, getting things done at work is tougher and more complex than ever. Managers and executives are trying harder than ever to keep up and stay effective, relying on cross-functional coordination, better planning and resource sharing, simplified processes, and speeded-up work. It's a herculean challenge, and people are struggling. Overcommitment grows and burnout looms.
But even amid the seeming chaos of the matrix organization - where you are constantly being asked to do things by people who aren't your boss - there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person.
In this game-changing book, Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people not only behave differently, but also think differently, basing their decisions and actions on their own personal influence rather than on any formal designation of authority. At the heart of the go-to person's unique credo are the basics of "the ask" and the response - a powerful reimagining of how to say yes and when to say no.
Expert guidance on the art and science of driving secure behaviors.
Transformational Security Awareness empowers security leaders with the information and resources they need to assemble and deliver effective world-class security awareness training programs that drive secure behaviors and culture change.
When all other processes, controls, and technologies fail, humans are your last line of defense. But, how can you prepare them? Frustrated with ineffective training paradigms, most security leaders know that there must be a better way. A way that engages users, shapes behaviors, and fosters an organizational culture that encourages and reinforces security-related values. The good news is that there is hope. That's what Transformational Security Awareness is all about.
Author Perry Carpenter weaves together insights and best practices from experts in communication, persuasion, psychology, behavioral economics, organizational culture management, employee engagement, and storytelling to create a multidisciplinary masterpiece that transcends traditional security education and sets you on the path to make a lasting impact in your organization.